Tidee Didee Cloth Diaper Service – Terms and Conditions  

These Terms and Conditions apply to all Tidee Didee Cloth Diaper Service customers, including those enrolled in the Potty Training Guaranteed Program and Signature Care Program. By using our services, you agree to the following terms:

1. General Terms  

1.1 Minimum Commitment:
The minimum commitment to use our service is 4 weeks. This ensures you have adequate time to try sustainable diapers. Please note that the first 4 weeks of service are non-refundable and non-transferable once you have received your diapers.

1.2 Automatic Recurring Billing:
Your credit/debit card will be charged every 4 weeks until a cancellation request is received. Service is billed and payable in advance for each 4-week period. Your billing cycle begins the first day you begin using the diapers. Each payment covers 4 weeks of service, with automatic recurring charges every 4 weeks.

1.3 Cancellation:
You may cancel service at any time after the initial 4-week commitment. A 2-week notice is required for cancellation. If you cancel service, we will pick up all diapers on your final pick-up day. Any unreturned or damaged items will incur charges.

1.4 Refunds:
There are no cash or credit card refunds. Store credit will be issued for any remaining balance on your account. The first 4 weeks of service are non-refundable and cannot be applied as store credit. Retail items are final sale and cannot be returned or exchanged.

1.5 Pack and Fly Service:
As of January 22, 2023, the Pack and Fly Service is no longer available. Customers may purchase items via our online or retail store.

1.6 Time Away – Vacation or Extended Absence:
If you plan to take cloth diapers with you on vacation, please inform us at least 1 week before your delivery. For absences longer than 2 weeks, all cloth diapers must be returned. Failure to return diapers may result in charges for damaged items.

1.7 Lost or Compromised Diapers:
Customers are responsible for the care and safekeeping of rental diapers. Charges will apply for lost, stolen, or damaged items. A charge for 1/2 the full retail price will be assessed for the first incident. If diapers are lost or stolen again, full replacement charges will apply.

2. Standard Cloth Diaper Service  

2.1 Diaper Circulation:
For standard service, up to 140 diapers are in rotation for your baby. You will receive 80 diapers on your first delivery and 60 on the second. The number of soiled diapers picked up will determine the number delivered the following week. If you are running short, you may contact us to increase your diaper count by 10 diapers at no extra cost, bringing the total circulation to 150.

2.2 Additional Diapers:
Additional prefold rentals beyond 150 diapers can be added for $5 every 4 weeks, up to a total circulation of 160 diapers. For more than 160 diapers, up to a maximum of 300, additional baby pricing of $56 per 4 weeks will apply.

2.3 Missed Pick-Ups:
If you forget to leave your soiled diapers out, we will only pick up dirty diapers the following week. If you miss a pick-up, you may bring the soiled diapers to our office or schedule a special pick-up for a $30 fee.

2.4 Size Changes:
If your baby’s diaper size needs to be adjusted, you may request a size change. This request must be made at least 2 business days before your next delivery.

3. Potty Training Guaranteed Program  

3.1 Program Expiration:
The Potty Training Guaranteed Program will expire on December 31, 2026. New enrollments for this program are no longer being accepted.

3.2 One-Time Fee:
The program required a one-time payment of $2,400. This fee covered continuous cloth diaper service until your child is fully potty trained or until the program’s expiration date.

3.3 Non-Transferable and Non-Refundable:
The program is specific to the child enrolled and cannot be transferred to another child or family. The fee is non-refundable, even if the service is not fully utilized before the expiration date.

3.4 No Size Changes to Smaller:
Diaper size changes can only be made to larger sizes; no size downs are allowed.

3.5 High-Quality Service:
The program provided high-quality service consistent with Tidee Didee’s standards.

3.6 One Child Per Household:
The Potty Training Guaranteed Program is strictly limited to one child per household. If it is found that more than one child is using this service, it will result in the cancellation of the program without a refund.

3.7 Terms Subject to Change:
The terms and conditions of the Potty Training Guaranteed Program are subject to change without notice.

4. Signature Care Program  

4.1 Program Expiration:
The Signature Care Program will expire on December 31, 2026.

4.2 Sign-Up Deadline:
Enrollment in the program must be completed by December 31, 2024. The program is limited to 50 customers on a first-come, first-served basis.

4.3 Program Cost:
The one-time fee for the Signature Care Program is $3,500. This fee covers all included services and products through the program’s expiration.

4.4 Inclusions:

• Newborn Diaper Covers: 7 covers (self-wash).

• One Size Diaper Covers: 7 covers (self-wash).

• Snappies: Included for diaper fastening.

• Diaper Pail and Deodorizer Discs: Included for storage and odor control.

• Weekly Pick-up and Delivery: Regular service provided with pail liners.

• Discounts on Sustainable Diapers: 10% off the retail price for additional diapers purchased through Tidee Didee.

4.5 Size Adjustments:
Diaper covers can only be exchanged for larger sizes. No size downs are allowed.

4.6 Gift Certificates:
The program can be purchased using gift certificates.

4.7 Non-Transferable and Non-Refundable:
The program is non-transferable and non-refundable, regardless of usage.

4.8 One Child Per Household:
The Signature Care Program is strictly limited to one child per household. If it is found that more than one child is using this service, it will result in the cancellation of the program without a refund.

4.9 Terms Subject to Change:
The terms and conditions of the Signature Care Program are subject to change without notice.

5. Legacy Contract Customers (LCC)  

5.1 LCC-Contract Quantity Rental and Services:
Legacy Contract Customers are renting a specific quantity of diapers. We allow up to 2x your contract quantity in circulation. If you hold more than your contract for over 2 weeks, you will be placed on a higher tier and charged accordingly.

5.2 LCC-Reducing Contract:
If you reduce your contract quantity, excess inventory must be returned. Failure to return excess inventory within a week will result in charges for the higher quantity contract.

5.3 LCC-Missing/Lost/Damaged Diapers:
Customers will be charged for missing, lost, or damaged diapers.

5.4 LCC-Service Change Request:
Service requests must be submitted via the web form at least 2 business days before the expected delivery date.

5.5 LCC-Pick Up Only:
Pick-up only service will be billed at the full contract price, as it requires the same effort as regular service.

6. Other Terms  

6.1 Lost or Compromised Diapers:
Customers are responsible for the care and safekeeping of rental diapers. Charges will apply for lost or damaged items.

6.2 Service Area:
Service availability is based on your location, and Tidee Didee reserves the right to refuse service in areas outside our delivery zones.

6.3 Changes to Terms and Conditions:
Tidee Didee reserves the right to modify these Terms and Conditions at any time without prior notice.

6.4 Contact Information:
For questions or concerns, please contact Tidee Didee Customer Service.

7. 12 Months VIP Care Program  

7.1 Program Duration:
The 12 Months VIP Care Program lasts for a total of 51 weeks, beginning with your second diaper delivery date.

7.2 Program Cost:
The total cost of this program includes 13 consecutive 4-week Eco-Plan programs, providing uninterrupted diaper service for 51 weeks.

7.3 Non-Refundable and Non-Transferable:
This program is absolutely non-refundable and non-transferable, even if the service is not fully utilized within the 51-week period.

7.4 No Rainchecks:
There are no rainchecks on any program features, including deliveries, products, or benefits.

7.5 Program Features:
The 12 Months VIP Care Program includes the following:

• Diaper Service: 13 consecutive 4-week Eco-Plan services.

• Paper Diapers: 1 free bag of paper diapers per week.

• Diaper Covers: 7 diaper covers (self-wash).

• Diaper Pails: 2 diaper pails for convenient storage.

• Deodorizer Discs: Included with each diaper pail.

• Snappies: Included for diaper fastening.

• Unlimited Special Deliveries: You can request additional special deliveries at no extra charge.

7.6 Lost or Damaged Items:
Customers are responsible for the safekeeping of items provided as part of the program. Charges will apply for lost or damaged diaper covers, diaper pails, deodorizer discs, or snappies.

7.7 Program Limitations:
This program is designed for one child only. If it is found that multiple children are using the service, the program will be terminated immediately without a refund.

7.8 No Size Downs for Diaper Covers:
Diaper covers provided as part of this program can only be exchanged for larger sizes. Requests to size down will not be accommodated.

7.9 Customer Responsibility:
All diapers and accessories must be used according to Tidee Didee’s care guidelines. Failure to comply may result in additional charges for replacement or damages.

7.10 Service Area Limitations:
This program is only available in Tidee Didee’s standard service areas. Customers outside these zones are not eligible.

7.11 Changes to Terms and Conditions:
Tidee Didee reserves the right to modify the terms of the 12 Months VIP Care Program at any time without prior notice.